The Listening Coach™

Your Customers(Members) are Talking - Are You Listening?

How do you gain competitive advantage? We teach you how to truly listen to what the customers(members) are saying. We can help you develop predictive internal metrics that will show the way to success. We will show you how to get the "Voice of the Customer" and what to do with it once you have it!

• Are you frustrated with prioritizing your resources? When your boss asks you to cut the budget, do you know where it would have the least impact on customers?
• Are you concerned that you don't know the pains of your customers as well as you should?
• Are you worried that you'll be surprised by your next customer satisfaction scores?
• Do you fully understand why some prospects have not commited to you and why some customers (members) have left?

If you have these worries, it's not unusual, we understand. Feel free to call us at (619) 516-2864 to discuss your situation. You can also look through our web site to see how we can help.

 

Chris Stiehl - Consultant, Author, Speaker, Teacher

Chris Stiehl is a market research and strategic consulting professional. He has over 35 years experience working in and for Fortune 500 companies, including helping Cadillac earn a Malcolm Baldrige National Quality Award in 1990.

Chris' resume includes Eli Lilly and Company, Wyle Laboratories, Polaroid Corporation, Cadillac Division of General Motors, Pacific Gas & Electric Company and Applied Marketing Science. He is a highly-rated speaker at conferences all over the world. He teaches at universities from coast to coast. Along with his friend Henry DeVries, he published a best-selling book (B&N.com, March 2008) on marketing, Pain Killer Marketing (W Business Books, 2008), with a Foreword by guru Guy Kawasaki.

Learn More About Chris

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