If you would like contact information for any of these people, please call me at (619) 516-2864.
Pete Nelson, CEO - California Water Service Company
“Lots of companies talk about customer service. We have found that the most important first steps in providing excellent customer service are understanding your customers’ needs, what priority they place on each need and how well you are doing in meeting those needs. In order to do all that, you must go through a fairly rigorous process like the one Chris explains here. Once you have the data, measuring results and checking back with customers will drive valuable improvements in service levels. These methods really work. The Voice of the Customer and House of Quality approach drove us to first identify, then summarize our customer needs and priorities in a way that makes them understandable and actionable by all employees. I still carry the list of needs (the Voice of the Customer) with me all the time.
Lori Rhodes, Vice President – Business Development, Collabrus
“We would like to recognize you for the wonderful work that you have delivered and continue to provide for our clients and for your consistent collaboration with us. Whether it involves brainstorming, strategizing, training, referring consultants and/or projects, or sharing information, you have been a pleasure to work with and are one of our key consultants”
“I was impressed by several things in your presentation (“Customer Input Drives Product Design and More” at the San Diego Software Industry Council): metrics that look forward – not backwards; customer-oriented metrics versus operational; …predictive measures; and why ‘good’ isn’t good enough. …You had good examples with metrics and supporting research.”
“Thanks for participating in yet another CWA event and sharing your wealth of knowledge with our attendees. You received fabulous reviews on the evaluations, which is nothing less than I have come to expect. I really do appreciate all the work you do to help create a better system in California.”
"I am still hearing from folks who really enjoyed the last Sales & Marketing event with Chris Stiehl ! Thank you very much for arranging for him to speak.
He made the session very interactive and informative."
Andrea Bone, State of Washington Employment Security Department
“Evaluations show…that the presentation you created connected with our attendees and was highly rated (4.77 out of a possible 5.0). They were enthusiastic about your insights and ideas.”
Kathleen Roulet, Director of Marketing at Orco Construction Supply
"We are very pleased with the end result of your efforts. Both the Survey and the Voice of the Customer have met the high expectations I had for this project when we first talked about it here in Livermore. I was impressed with your ideas and your proposed methods of developing the survey from the beginning and you have delivered everything you promised."
"StiehlWorks has contributed greatly to our understanding and needs for products entering a new energy market. With their assistance we have also created a company atmosphere that will enable us to continue developments aimed at meeting customer requirements."
"I have worked with StiehlWorks on several projects over the years. They deliver more than they promise and do so in a timely manner. They are a pleasure to work with. They take a sincere and personal interest in the client's success"
"Thanks to you and Lorraine, the Hawaii one-stop center staffs, youth councils and local workforce investment boards are thinking about all their customers and have the StiehlWorks tools to strategize the improvement of services... It was rewarding and fun to have you both here. Thank you for coming, caring about customers and sharing your skills and stories."